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Vent Free Fireplace Reviews

Customer Reviews
- JENNIFER BAKIJA
Traditional Ember Bed Kit - Empire Comfort Systems
Nice product, but didn't need it
I purchased this with the 18" Sassafras log set. We have a small fireplace box and had enough accessories that came with the fireplace kit that I returned this. If you have a larger fireplace box, then you'll need this.
- Jennifer B
18" Sassafras Refractory Logs, 18" Slope Glaze Vent Free Burner (Manual) - Empire Comfort Systems
This fireplace changed my outlook on gas!
I love our fireplace! Any gas fireplace I've seen in the past has always been for "show" and never for heat. The Empire Sassafras is very realistic looking and gives off a great amount of heat. I've had only wood burning fireplaces since I've been a child, and my current home of 4 years only had a decorative fireplace. We decided to go ventless, and I'm so happy we did. It's going to be a cozy winter. Thanks for a great price. too.
- Sandy
32" DIS Vent Free Fireplace Insert (Millivolt/Pilot) - Monessen
Easy to install
This fireplace produces good heat and the log set looks good.
- Mary B
32" Corner Surround with Hearth, Honey Oak or Dark Cherry Birch Finish - Monessen
Functions great but doesn't look custom
Good looking grain in the wood, but the top side pieces kind of look just placed on there with glue.
- Bart
Heritage Premium Medium Vent Free Cast Iron Stove (Millivolt/Pilot) - Empire Comfort Systems
Cast Iron Stove
There was no black pipe for this, so it looks a little weird without it. The stove still works great though.
- Robert
42" Al Fresco Outdoor Stainless Steel Vent Free Fireplace (Millivolt/Pilot) - Monessen
Outdoor fireplace
There are not a lot of outdoor fireplace options we were able to find. This one is a little more expensive then we wanted to pay but it looks like it will last a long time. Even here in Portland where it is always wet there is still no sign of rust. Family loves sitting around it.
- Joan
TSFSC Touch Screen Thermostatic Remote (Full Function) - Ambient Signature Command System
Remote Options
I am so glad we decided to spend a little extra money for the Signature Command remote system. What a convenience to be able to control everything from the comfort of my couch. I highly recommend it.
- Jennifer
32" Vail Premium Vent Free Fireplace with White Mantel and Stainless Trim (Millivolt/Pilot) - Empire Comfort Systems
Great Product
We love this fireplace. It is a perfect size and so easy to install. Thanks to the customer service for helping me find this full package for our living room
- Margie
18" Charred Oak Ceramic Logs, 18" Slope Glaze Vent Free Burner, Remote (Electronic Ignition) - Empire Comfort Systems
Easy to use
I love the variable remote with this system. I did the live chat and they recommended this set and couldn't be more happy.
- Harold
WMTD Wireless On/Off Wall Remote and Timer - Ambient Technologies
WWTD tstat
This company has one of the best customer supports I have ever had the pleasure of doing business with.
- Glen
18" Mountain Oak Refractory Logs, 18" EYF Vent Free Burner (Manual) - Monessen
Very good product.
It heats the house quickly and having a remote is a plus. Would recommend this log fireplace to anyone needing a affordable and good product.
- Sarah
34" Loft Series Vent Free Fireplace Insert, Metal Surround With Remote (Electronic Ignition) - Empire Comfort Systems
A nice update
We have been looking for a while on how to make our wood burning fireplace look more contemporary. This insert turned out to be the perfect solution. It just slide right into our current fireplace and was hooked up. Great product, service and shipping.
- Ray
24" Vail Vent Free Fireplace with Liner and Mantel (Millivolt/Pilot) - Empire Comfort Systems
Great Product
This fireplace was exactly the right product for our needs. It is compact, efficient and was not that expensive. The supplemental heat provided is perfect for the space we have.
- Gerry J.
36" Vail Premium Vent Free Fireplace, Blower (Millivolt/Pilot) - Empire Comfort Systems
Great product!
For the price, you can't beat the quality. Very user friendly and aesthetically pleasing.
- Terry H.
32" Chesapeake Vent Free Fireplace, Dark Walnut Mantel (Millivolt/Pilot) - Monessen
Perfect All Around!
Great price, great service, super fast shipping, installed easily, looks great, and last but certainly not least... heats up the room very nicely. I would highly recommend this product to anyone. Thanks
- Larry
32" Vail Premium Vent Free Fireplace (Millivolt/Pilot) - Empire Comfort Systems
Exactly as shown on website
We were a little skeptical about ordering such a large purchase sight unseen but were pleasantly surprised. The whole order arrived just days after we placed the order and everything was exactly as depicted. Great seller!
- Junior
18" Charred Timber Ceramic Logs, 18" Triple Play Vent Free Burner (Millivolt/Pilot) - Monessen
Gas Log Set
The monessen gas log set assembled easily and functioned properly. It easily heated two large rooms in our house. I followed the directions exactly when it told how to size and distribute the small packet of rock wool but it failed to cover the area. There are many large bare areas remaining.it would be more realistic if the logs covered more of the metal burner or at least include enough rock wool to hide it a little better. I love the logs but recommend buying an extra bag of the rock wool to spread around.

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